With over 20 years of experience in the food and beverage industry, Susan has worked in both operations and human resources for industry leaders, including Marcus Samuelsson, Keith McNally, and Tom Colicchio.  She is a well-rounded hospitality professional who is able to blend a philosophy of people care, employee satisfaction, and development with labor law compliance, operations, and HR protocols knowledge for more effective employee programming.  At Quality Branded, she oversees the entire human resources function, creating vision and strategy for employee growth and development, harassment prevention training, investigation and resolution, labor law compliance, wage parity, and creating improved succession planning/management practices focused on employee satisfaction.  At Crafted Hospitality and at Hill Country Hospitality, she began as head of human resources and then took over operations, folding the human resources department in by creating partnerships between the two departments, thereby serving the employees and the company in a dual role.  

Susan is committed to reemployment, working with organizations such as FedCap, the Doe Fund and ComAlert.  Her work in HR and operations has been recognized by the NYC Hospitality Alliance and she was named one of the Top Women in Metro New York Foodservice & Hospitality for 2017.

Susan is also a 20-year veteran of the volunteer team for Centurion, the first innocence organization in the U.S. She supports Centurion’s efforts to free the innocent in prison, fundraising year-round and providing Centurion’s exonorees with job counseling and life skills coaching.